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Business Office Manager

Date: Jan 12, 2020

Requisition ID: 70976

Ministry:  PLC Senior Services

Location: Presence Villa Scalabrini

Location Address:
480 North Wolf Road, Northlake, IL  60164 United States (US)



Department: 10011125 Administration VSNRC 

Daily Hours: 8
Standard Hours: 40
Employment Status: Full-time 
Employment Type: Regular 
Shift: Day



The Business Office Manager – Presence Senior Services (PSS) is responsible for the business office functions to ensure cost effectiveness and resident and family satisfaction.



  • Coordinates accounts receivable for private pay residents, Medicare beneficiaries, and Medicaid recipients and accounts payable.
  • Inputs all supply, therapy, diagnostics, nutritional, bed holds ancillary, levels of care, entrance fee charges monthly. Enters other charges as indicated.
  • Organizes collection process per Resident Past Due list to assure timely receipt of past due balances. Prepares monthly report on progress with past due balances.
  • Serves as a resource for families and residents regarding problematic accounts. Thoroughly audits resident accounts when necessary, providing supporting documentation to families to assist them in interpreting and understanding their account.
  • Keeps Administrator informed of significant past due balances and required follow up.
  • Assists Administrator with annual budget preparation, as needed.
  • Prints various financial reports as requested.
  • Collaborates with Director of Admissions to ensure insurance information is provided upon admission for purpose of accurate and timely billing.
  • Helps with paperwork for residents changing financial aid status. Manages Medicaid enrollment with Director of Social Services and resident representative to ensure timely enrollment.
  • Controls resident trust accounts. Maintains all records for resident accounts and generates statements for representative and resident. Coordinates all withdrawals and deposits.
  • Serves as facility liaison with billing and Pharmacy to assure that facility provides thorough and accurate billing information in a timely manner.
  • Partners with long term care insurance companies. Submits necessary paperwork to long term care insurance companies to assure that residents receive benefit.
  • Cross-trains in payroll and provides support in this area as needed.
  • Ensures that strict confidentiality is maintained at all times.
  • Other duties may be assigned.




Education and/or Experience                                                              

  • High School diploma or equivalent is required.
  • Previous experience in office work is required.


Computer Skills                                                          

  • Proficiency in Outlook, Microsoft Office, Deptiv and SharePoint is required.

Application submittal is acknowledgement that pre-employment screening will be conducted on all potential hires post-offer. Applicants are entitled to a copy of the background check report and have the right to challenge its accuracy and completeness. If the applicant is covered by the Illinois Health Care Worker Background Check Act, and the applicant’s record indicates a conviction, he or she may request a waiver from the Illinois Department of Public Health.


Business Unit: PLC Senior Services
Department Name: Administration VSNRC

Job Function: Support Services 

Nearest Major Market: Chicago

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