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Manager Hospice - Joliet - Rainbow Hospice - Full Time - Days

Date: May 16, 2019

Location: Mount Prospect, IL, US, 60056

Company: Presence Health

Requisition ID: 63628

Location: Rainbow Hospice

Location Address:
1550 Bishop Court, Mount Prospect, IL  60056 United States (US)


Daily Hours: 8
Standard Hours: 40
Employment Status: Full-time 
Employment Type: Regular 
Shift: Day



To manage patient care activities and oversee clinical services for hospice patients in accordance with Federal and State laws and regulations, accreditation standards and RHPC policies and procedures.



  • Leads team in daily patient care planning activities assuring that the scope and frequency of services are appropriate for the patient needs. Assists clinicians in establishment of goals, priority setting, and development of the plan of care. The Practice Manager will adhere to the schedule for IDG set for the by the conditions of participation. Facilitates changes in level of care for patients needing inpatient, respite, continuous care, or routine care. Monitors Incident reports/Quality commentaries by investigating and monitoring trends. Identifies and acts on risk management issues. Participates in Performance Improvement program and large leadership team.
  • Screens, interviews, and hires the interdisciplinary team members.  Orients, oversees, supervises, and performs annual staff competency evaluation per agency policy within the month they are due. Evaluates staff competency through home visits, conferences, and record review. Mentors staff and provides coaching and counseling as needed. Monitoring of staff and patient interaction via patient contacts and telephone calls. Monitoring of daily compliance reports for correction within 24 hours and/or acting upon trends. Utilizes the rounding for outcomes tool monthly to improve communication and improve employee satisfaction. Develops working relationships with other RHPC departments and outside customers.
  • Monitors and manages annual budget and productivity standards for patient care services utilizing MVI model. Manages home delivery of medical supplies, durable medical equipment (DME) and pharmacy. Responsible for proactive review and corrections for end of month billing. Responsible for completing monthly variance report within 72 hours of receiving monthly financials. Responsible for taking corrective action using Multi View Incorporated monthly budget reports.
  • Makes patient care visits as needed and documenting those visits appropriately. Actively involved in community activities. Responsible for the quality outcomes for their assigned discipline.
  • Responds to patient and family questions, concerns, and requests. Assures complete Service Recovery for all service related issues including direct customer contact and physician satisfaction.


This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions.  Other duties may be assigned.



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Education and/or Experience                                                              

BSN trained Registered Nurse or RN, Bachelor’s/Master’s degree trained social worker or chaplain, or Bachelor’s/Master’s degree in a related field along with 5 years of relevant experience required.


At least one-year previous experience in the Hospice or Home Care setting and two years of management or supervisory experience preferred.


Computer Skills                                                          

Must have working knowledge of basic computer skills including Microsoft Office, Outlook, computer documentation, and a familiarity with health care EMR requirements.


Certificates, Licenses, Registrations

Current licensure and / or certification to practice in Illinois.  Hospice certification required within 2 years of hire where appropriate. Must have a driver’s license.

Business Unit: PLC Senior Services
Department Name: Hospice Gold Rainbow

Job Function: Nursing 

Nearest Major Market: Chicago

Job Segment: Medical, Palliative, Hospice, Clinic, Pharmacy, Healthcare