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Coordinator, Patient Advocate - RN, Nursing Admin., St. Joseph Medical Center, Joliet

Date: Aug 31, 2019

Requisition ID: 64289

Location: Presence St Joseph Med Joliet

Location Address:
333 Madison Street, Joliet, IL  60435-8200 United States (US)


Daily Hours: 8
Standard Hours: 40
Employment Status: Full-time 
Employment Type: Regular 
Shift: Day


The Coordinator, Patient Advocate - Registered Nurse (RN) serves as liaison between the patient, their physician, and budget staff.  The Coordinator assists patients in interpreting hospital policies and services, and with solutions to problems and concerns.  Assists staff in gaining awareness of patient's perception of the hospital experience.



  • Assists Presence Health (PH) administration in developing goals, objectives, and standards for the position of Patient Representative.


  • Serves as designated liaison representative between patients and the hospital (administration and departments), through whom patients may voice problems and concerns.


  • Interprets and explains to patients/patient families the philosophy, policies, and procedures of the hospital.


  • Assists in referring patients to appropriate services and resources and responds personally when other alternatives are not available.


  • Identifies and assesses problems that arise, investigates and directs inquiries and complaints to appropriate hospital staff members, and acts as intermediary to hospital administration on behalf of patients and their families.


  • Evaluates level of patient satisfaction with the hospital experience.  Collects data and channels information about patient care problems to appropriate departments and services for purposes of effecting changes in hospital procedures and policies to improve services. Interacts, advises, and counsels hospital staff on concerns expressed by patients. 



This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions.  Other duties may be assigned.


SUPERVISORY RESPONSIBILITIES                                                                

   Does Not Supervise Employees



To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Education and/or Experience                                                              

Graduate of an accredited nursing program required. Minimum three years of experience involving Continuous Performance Improvement, and background in healthcare education and ethics or similar experience required. 


Bachelor’s degree in Nursing preferred. Five years of experience preferred.


Knowledge of patient care/patient problems and excellent human relations and problem solving skills required. 


Computer Skills                                                          


Certificates, Licenses, Registrations

Registered Nurse with current Illinois License.





Business Unit: Presence St Joseph MC Joliet

Job FunctionNursing 


EOE of Minorities/Females/Vets/Disability

Job Segment: Medical, Nursing, Administrative Assistant, Patient Care, Registered Nurse, Healthcare, Administrative