Share this Job

Patient Food Servie rep, Dietary, St Mary, Chicago

Date: Mar 9, 2019

Location: Chicago, IL, US, 60622

Company: Presence Health

Requisition ID: 59084

Location: Presence St Mary Chicago

Location Address:
2233 West Division Street, Chicago, IL  60622 United States (US)


Daily Hours: 8
Standard Hours: 40
Employment Status: Full-time 
Employment Type: Regular 
Shift: Rotating



The Patient Food Service Representative assembles patients’ trays; services/prepares food and snacks, delivers and retrieves trays. Answers telephone calls and receives requests from patients and other hospital staff.  Shows initiative in resolving patient, family member and/or nursing concerns.



  1. Demonstrates excellent customer service when answering telephone calls, assisting patients and family members, and working with hospital staff.  Shows initiative in resolving patient and or nursing concerns independently. Handles multiple and potentially conflicting assignments, demands and priorities.


  2. Prepares patient’s trays according to tray ticker and diet, including morning, afternoon and snacks for assigned areas. Maintains attention to detail over an extended period of time, adapting to varying conditions.


  3. Delivers patient trays and ensures established protocol is followed (i.e., sanitized foam in out, knock and announce delivery, scan ticket to note tray delivery, etc.).  Ensures that tray delivery is correct by comparing patient name and date of birth on patient’s arm band with the tray ticket. Deals effectively and calmly with conflict-related and/or emotional situations.


  4. Sets up on table closest to patient and provides assistance as needed by opening containers, etc.  Notifies nursing staff of any orders requiring additional assistance (Accu-Check, isolation contact, etc.).


  5. Delivers and picks up carts and/or missing items. Cleans and sanitizes equipment as directed (i.e., carts).





To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Education and/or Experience  

High School diploma, GED or equivalent experience preferred.


Computer Skills          

Proficient in Microsoft Office software.





Business Unit: Presence St Mary Hosp SMEMC


EOE of Minorities/Females/Vets/Disability

Nearest Major Market: Chicago

Job Segment: Nutrition, Medical, Customer Service Representative, Healthcare, Customer Service