Share this Job

Registration Associate, Resurrection Behavioral Health, Melrose Park

Date: Aug 31, 2019

Requisition ID: 65226

Ministry:  Resurrection Behavioral Health

Location: Presence Res Behavioral Health

Location Address:
1820 South 25th Avenue, Broadview, IL  60155 United States (US)



Department: 20100041 Outpatient Mental Health 

Daily Hours: 8
Standard Hours: 40
Employment Status: Full-time 
Employment Type: Regular 
Shift: Day



The Registration Associate provides initial scheduling of behavioral health services. Scheduling, service matching, and referral is provided primarily by phone but also in person or on-line as is called for by job context.



  1. Informs all clients that express a difficulty to pay full fee about our financial interview process and sliding fee scale service.
  2. Requires all clients with managed care coverage to fax over their physician referral before scheduling in order to ensure insurance coverage.
  3. Updates department-scheduling system on an on-going basis to ensure accuracy of appointments available. Blocks all appointments requested by therapists.
  4. Completes required documentation as follows: Client registration, Intake Screening, Progress note, Financial registration and Scheduling within the agency computer system.
  5. Communicates with the Presence Behavioral Health (PBH) Procare Centers finance department in order to have third party payers (insurance) verified and or set up payment arrangements for clients that are in collections.
  6. Initiates procedure for following complaints and compliments, notifying direct manager in a timely manner.
  7. Ensures telephone coverage is maintained according to standard operating procedure. Tracks all calls within the agency computer system for quality assurance purposes. Refers calls that require immediate clinical need to appropriate person.
  8. Establishes and maintains a high standard of customer service to both internal and external customers.
  9. Schedules client intake appointments, identifies assigned service providers, and informs clients of date, time, site phone number and location of initial appointment.
  10. Obtains accurate and prompt insurance verification of all pre-registered clients by using existing eligibility inquiry system.
  11. Screens clients in person and by telephone to obtain demographic information, presenting problem, referral source, and insurance information as is required to complete pre-registration.
  12. Answers, screens, and categorizes callers and makes appropriate referrals based on the initial manner screening.



This document represents the major duties, responsibilities, and authorities of this job, and is not intended to be a complete list of all tasks and functions. Other duties may be assigned.




To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.



Education and/or Experience

High School diploma or GED from an accredited school required.


Computer Skills

Proficient in Microsoft Office software.


Certificates, Licenses, Registrations



Responsible for remaining up-to-date on all Federal, State and local laws, accreditation standards or regulatory agency requirements, which apply to the assigned area of responsibility and ensures compliance with all such laws and regulations.


Will comply with all aspects of the Presence Health Corporate Compliance Plan to include the immediate reporting of any known or suspected illegal or unethical behaviors, criminal conduct or patient/employee safety violations or issues.



Responsible for reading and understanding the Presence Health Service Promises, and committing to modeling and upholding the values of Honesty, Oneness, People, and Excellence.


Will sign an annual commitment statement and will be held accountable for the Service Promises daily and during the annual performance review.


Business Unit: Resurrection Behavioral Health

Job FunctionBehavioral Health 


EOE of Minorities/Females/Vets/Disability

Nearest Major Market: Chicago

Job Segment: Medical, Law, Behavioral Health, Counseling, Compliance, Healthcare, Legal